Introduction
Stedman Computer Systems’ (SCS) hardware products come with either a one-year limited warranty, a two-year limited warranty, or a three-year limited warranty.  In addition to the standard warranty, you may also have on-site warranty coverage.  The limited warranty covering your system will be noted on your invoice and packing slip that accompanies your system(s).  By taking delivery of your system, you agree to the following warranty terms.

One-Year, Two Year, and Three Year Limited Warranty
SCS manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. SCS warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is one, two, or three years beginning on the date of invoice, as described below.

Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by SCS, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by SCS.

This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts that are not installed in the SCS facility; accessories or parts that are added after the invoice date of the system.  Monitors, keyboards, and mice that are purchased with the system are covered under this limited warranty; all other monitors, keyboards, and mice are not covered.

During the term of your warranty,  SCS will repair or replace products returned to SCS's facility. To request limited warranty service, you must contact SCS and request warranty service within the limited warranty period.  You must ship the products back to SCS in its original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. SCS will ship the repaired or replacement products to you freight prepaid.

IMPORTANT NOTE: Before you ship the product(s) to SCS, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. SCS does not accept liability for lost data or software.

SCS owns all parts removed from repaired products. SCS uses new and reconditioned parts and SCS may provide replacement parts made by various manufacturers in performing limited warranty repairs.  The warranty term for a replacement part is the remainder of the limited warranty term applicable to the system in which it is installed.

You accept full responsibility for your software and data. SCS is not required to advise or remind you of appropriate backup and other procedures.  In cases where a reinstallation of the operating system software is required, the system will not be returned exactly as it had been at the time of the failure.  It will be returned with only the original configuration it had when shipped from the SCS facility on the date of purchase.  The customer is responsible to reload and reconfigure all the third party software programs that were installed after the purchase date.

Software problems are not covered under the warranty.  In many cases, it is not immediately evident that the problem is a software problem.  If, during a suspected warranty repair, it is discovered that the problem is software related only, hourly labor charges will apply for the repair at the SCS prevailing hourly labor rate.

SCS reserves the right to refuse or delay warranty service if the requesting party has any unpaid monies due SCS for any goods or services whether or not the monies relate either directly or indirectly to the warranty service needed, or whether or not said monies are in dispute.

Optional On-Site Warranty Service
If your system is covered under the SCS On-Site Warranty, it will be indicated on your original invoice and packing slip.  If the words “on-site service” are not included on your original invoice and packing slip, you do not have on-site warranty coverage.

When you contact SCS with a technical support issue, we will ask you to participate in some limited phone-based troubleshooting to identify the root cause of the issue.  This can help minimize overall system downtime by getting the issue quickly fixed remotely and helps us prepare more appropriately for the on-site visit, if needed.

Please describe the problem or error message you receive, as well as any steps you have taken to solve the problem.  If SCS cannot resolve the issue over the phone in a short period of time, a technician will be dispatched to your location.

SCS will dispatch a technician to your location within one business day.  In most cases, a technician will respond the same day, if our schedule allows.  Calls received after 5:00PM will receive a response on the next business day; Monday through Friday, excluding regularly observed holidays.

Many problems can be fixed on-site during the initial visit, however, SCS may opt to bring the system back to the SCS facility to perform additional diagnostic and repair services.  There is no additional charge for redelivery of the system under these circumstances.

On-site service only applies to the business location where the system was originally installed.

General
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). SCS'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SCS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.